Refund policy
Return and Refund Policy
All Feral Club items are printed to order especially for you. Because of this, we're unable to offer returns or exchanges for reasons such as wrong size selected, change of mind or simply not liking the fit — please check our size guide carefully before ordering as these items cannot be restocked or resold.
Faulty, damaged or misprinted items
If your order arrives damaged, defective or with a printing error, we'll replace it or refund you free of charge. Please contact us within 14 days of delivery at hello@feralclub.store with:
- Your order number
- A photo of the faulty/damaged item
- A description of the issue
We'll sort a replacement or refund once reviewed — no need to send the item back unless we ask.
Wrong item received
If we've sent you the wrong product, let us know within 14 days and we'll correct it at no cost to you.
Lost or delayed orders
If your order hasn't arrived within the estimated delivery window, contact us at hello@feralclub.store and we'll look into it with our shipping carrier.
Order cancellations
Since items go into production shortly after you order, we can only cancel or amend an order within a few hours of purchase. Contact us immediately at hello@feralclub.store if you need to make a change.
Contact
Eddy — hello@feralclub.store